Returns & Exchanges

At France Laure, we stand behind the quality of our professional skincare and offer a 30-day return window for products in their original, unopened condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient resolution.

1

Initiate Request

Contact our customer care team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization (RMA).

2

Prepare Package

Securely pack the unused products in their original packaging, ensuring the RMA number is clearly marked on the outside of the box to prevent processing delays.

3

Ship Items

Send your return package via a trackable shipping service to the address provided by our support team; please retain your tracking number for your records.

4

Receive Refund

Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing